Privacy Policy

Who we are

C&S Motors Ltd (C&S Motors) is an independent used car dealer based at 222 Kings Road, Ashton-Under-Lyne, Lancashire OL6 8HD.

For data protection purposes, we are the data controller for personal data collected through this website.

Information we collect

• Contact details you submit in forms, such as name, email address, and telephone number.
• Vehicle enquiry details, including messages about stock, part exchange, finance, or warranty queries.
• Technical usage data such as IP address, browser type, and device data from website logs and cookies.
• Communication records where you contact us by email, phone, or web forms.

How we use your information

• To respond to enquiries and provide vehicle, pricing, and availability information.
• To arrange appointments, callbacks, and customer support.
• To process valuation, part exchange, finance, and warranty-related requests where applicable.
• To improve website performance, reliability, and user experience.
• To meet legal, accounting, and regulatory requirements.

Lawful bases for processing

We rely on one or more of the following lawful bases under UK GDPR:

• Legitimate interests, for handling enquiries and operating the dealership website.
• Steps requested before entering into a contract (for example, sales and purchase enquiries).
• Legal obligations where records must be retained by law.
• Consent, where required for optional cookies or marketing communications.

Data sharing

We do not sell personal data. We may share data only where necessary with:

• Trusted service providers that support website hosting, communications, and technical operations.
• Finance or warranty partners, only when you request those services.
• Regulators, law enforcement, or legal advisors where required by law.

Data retention

We keep personal data only for as long as reasonably required for enquiry handling, after-sales support, legal compliance, and internal record-keeping.

Retention periods can vary by data type and legal obligations. Where data is no longer required, it is deleted or anonymised.

Your rights

Under UK data protection law, you may have rights to:

• Request access to personal data we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion or restriction of processing in certain circumstances.
• Object to certain processing based on legitimate interests.
• Withdraw consent where processing is based on consent.

Cookies and tracking

We use cookies and similar technologies for essential site functions and, where permitted, analytics or marketing. See our Cookie Policy for details.

Contact us

You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk.